Delivery

All products purchased will be despatched within two (2) working days. Estimated duration for products to arrive are as below:

Local 1 - 3 working days
International 2 - 6 working days

Returns

Our policy lasts seven (7) days. If 7 days have gone by since you have received the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Processing fee may be applied on the refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tasbijoux.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tasbijoux.com or contact us at +6012-6672042 / 03-2856 7860.

Shipping
To return your product, you should mail your product to: Suite A-3-6 TTDI Plaza, Jln Wan Kadir 3, Taman Tun Dr Ismail, 60000 WP Kuala Lumpur, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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